Shipping and Returns
SO BUY CONFIDENTLY WITHOUT RISK!
IF YOU DON’T ABSOLUTELY LOVE OUR PRODUCTS FOR ANY REASON YOU MAY RETURN THEM FOR A REFUND, EXCHANGE OR STORE CREDIT.
THE AUSTRALIANA BOTANICALS SATISFACTION GUARANTEE POLICY
If you are unsatisfied with any Australiana Botanicals product purchased, we offer a 100% 45 day no questions asked money-back guarantee (unless otherwise required by law in your jurisdiction) from the date the product was purchased.
Please note that outgoing shipping charges, if any, are not refundable.
To request a refund simply do so by emailing your written request with your Australiana Botanicals customer ID number and/or order number to david@AustralianaSkin.com or contact@australianaskin.com.au, depending on where you purchased,
RETURN PRODUCT AUTHORIZATION.
Before any product may be returned to Australiana Botanicals, whether it is a shipping error, or damaged product, the customer must contact Australiana Botanicals customer service either by mail or email to obtain a Return Authorization number (RA). Any package received without such identification clearly visible on the package exterior will be refused. Refused returns will either be disposed of without further obligation to Australiana Botanicals, or returned to the customer after shipping has been paid.
HOW DO I GET AN RA NUMBER?
You can request a return and get an RA Number by contacting our Customer Care center by phone or email. We will respond promptly.
WHERE DO I SEND MY RETURN?
We will email you an unpaid return label addressed as follows:
AUSTRALIA
Australiana Botanicals Pty Ltd
5 Cotterdale Ave
Mt Barker SA 5251
USA
Australiana Botanicals Inc
442 Lakeview Drive
Alpine UT 84004
ORDER CANCELLATION POLICY
Orders may be cancelled at anytime prior to shipping. To ensure we receive and process any cancellation please telephone. Do not rely on email as they may not be seen immediately. You must receive a cancellation number from us for it to be considered received and valid. Once orders are shipped cancellations cannot be processed and must be treated as Returns. Please contact Customer Care if you have any questions.
QUALITY CONTROL (QC)
Australiana Botanicals will replace, within thirty (30) days of purchase any product found to be defective. However, no product should be returned to Australiana Botanicals prior to the approval to do so from Australiana Botanicals Customer Service whether through mail or email request. In order to assure that replacement product will be issued, strict compliance to the following procedure is required:
- A written replacement request must be submitted, stating the reason for the request and accompanied by verification of payment.
- Upon notification Australiana Botanicals will instruct the customer where to ship the product and will issue an RMA (Return Merchandise Authorization) number, which must be clearly written on the exterior of the returned package(s).
Upon receipt and verification Australiana Botanicals will ship out the replacement product(s).
BUYER’S RIGHT TO CANCEL
In the US Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of US$100 or more that occur away from the retailer’s main office.
WARRANTIES.
Except as expressly stated herein, Australiana Botanicals makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Australiana Botanicals.
SHIPPING
We use multiple commercial shippers to efficiently and quickly send you your items. Shippers such as Australia Post and Startrack in Australia and USPS and UPS in the US. When we ship you will receive tracking instructions and an expected delivery date.
