RETAIL GUARANTEE AND REFUND POLICY
The Australiana Botanicals Satisfaction Guarantee Policy
If any Independent Distributor or Preferred Customer is unsatisfied with any Australiana Botanicals product purchased, Australiana Botanicals offers a 100% 45 day no questions asked money-back guarantee (unless otherwise required by law) from the date the product was purchased. This guarantee applies on the Distributor or Preferred Customers first purchase, on all subsequent purchases Advocates and Preferred Customers are always entitled to full replacement for any product that is damaged or not in useable condition. Please note that shipping charges are not refundable. Returns of the purchase price constitute an Advocate or Preferred Customers voluntary request to cancel. All refunds will be processed within 7 business days. Should you request a refund through the Australiana Botanicals Satisfaction Guarantee your distributor or Preferred Customer Agreement will be automatically terminated and you will lose all rights to any downline organization, and you will lose all rights to all remuneration under the Australiana Botanicals Compensation Plan. To request a refund simply do so by emailing your written request with your Australiana Botanicals ID number and or order number to support@AustralianaSkin.com.
Return by Online and Preferred Customers.
Australiana Botanicals offers online and preferred customers an unconditional 45 day money back guarantee. If for any reason an Online or Preferred customer is dissatisfied with any Australiana Botanicals product he/she may return his/her initial purchase of that product within 45 days for a replacement, exchange or full refund of the purchase price (less shipping).
Return Product Authorization.
Before any product may be returned to Australiana Botanicals, whether it is a shipping error, retail customer return, damaged product or resignation, the distributor must contact Australiana Botanicals customer service either by mail or email to obtain a Return Merchandise Authorization number (RMA). Any package received without such identification clearly visible on the package exterior will be refused. Refused returns will either be disposed of without further obligation to Australiana Botanicals, or returned to the customer after shipping has been paid.
Quality Control (QC).
Australiana Botanicals will replace, within thirty (30) days of purchase any product found to be defective. However, no product should be returned to Australiana Botanicals prior to the approval to do so from Australiana Botanicals Customer Service whether through mail or email request. In order to assure that replacement product will be issued, strict compliance to the following procedure is required:
1. A written replacement request must be submitted, stating the reason for the request and accompanied by verification of payment. 2. Upon notification Australiana Botanicals will instruct the Advocate where to ship the product and will issue an RMA (Return Merchandise Authorization) number, which must be clearly written on the exterior of the returned package(s). Upon receipt and verification Australiana Botanicals will ship out the replacement product(s).
If an Advocate wishes to return product purchased for personal use, inventory purposes or sales aids while the Distributor Agreement was in effect, all product in CURRENT, REUSABLE AND RESALABLE condition which has been purchased within twelve (12) months shall be repurchased subject to compliance with the Seventy Percent Rule (see item 8.5) . The purchase shall be at a price of not less than ninety percent (90%) of the original net cost to the participant minus any freight charges and commissions paid to the distributor. Any such requests will be considered a resignation of the distributorship.
In the event that inventory is returned that does not meet the above conditions for return, such merchandise will be held for a period of thirty (30) days during which time the Advocate has the right to request return of those items. Advocates will pay for all shipping charges. Should this request not be received by the customer service department in the time period noted above, Australiana Botanicals reserves the right to destroy such inventory without further compensation to that distributor.
In order to ensure that a distributor refund issued in a timely manner, the following steps should be followed: 1. A written request must be submitted, either by postal delivery or email to Australiana Botanicals customer service, clearly citing the reason for the resignation and for the return of product and/or sales materials. 2. Upon receipt of the proper information, Australiana Botanicals will instruct the distributor where to ship the products along with the RMA (Return Merchandise Authorization) number, which must be clearly visible on the exterior of all packages. Any return without this information on the outside of the package will be refused without exception. Australiana Botanicals will issue the refund within approximately thirty (30) days from the date of receipt of the authorized merchandise. 3. The distributor assumes the cost of shipping any merchandise to Australiana Botanicals. 4. The distributor assumes responsibility for packing and shipping products in a manner that will ensure that it is received in a timely manner and with no damage. Australiana Botanicals will not accept damaged merchandise for refund. 5. Refunds will be issued in the same manner that payment was received. This means that if a credit card was used to place the order, the reimbursement will be issued back to that same card.
Should a distributor refuse delivery of any Australiana Botanicals shipment or request to return any previously purchased product for a refund, such request will be deemed as a voluntary suspension.
Buyer’s Right to Cancel.
Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of US$100 or more that occur away from the retailer’s main office. In addition, the Advocate must orally inform the buyer of the three (3) day right to cancel at the time the buyer signs the contract of sales or purchases the goods.
Australiana Botanicals will not accept product exchanges from Advocates.
If a retail customer mails or delivers to aa Advocate a valid notice of cancellation prior to midnight on the third (3rd) business day after ordering or purchasing product, it must be honored by the Advocate. If a buyer has taken delivery of the goods, that product must be returned along with the notice, in as good a condition as when delivered. Within ten (10) business days after receiving the notice, the Advocate must refund all payment made under the contract of sale.
Should retail customers contact Australiana Botanicals customer service concerning refusal of an Advocate to issue the appropriate refund in the time period indicated, such Advocate will be subject to suspension of distributorship pending resolution of the complaint.
Except as expressly stated herein, Australiana Botanicals makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Australiana Botanicals.