Please read our “No Worries” conditions as they may apply to your return.
For FREE SHIPPING we must receive the item within 45 days of delivery
WHAT IF IT ARRIVES DAMAGED?
No Worries! We will take care of it for you. But you need to notify us within 7 days of receipt. Upon proof of damage (send us a pic) we will ship you a replacement product immediately. Damaged item must be sent back. Contact Customer Care for assistance.
WHO IS RESPONSIBLE FOR RETURN SHIPPING?
No Worries! ..... we have got you covered! We take care of return shipping. That's how confident we are you will LOVE our products. But you must have an RA number and use our label we provide.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER (RA NUMBER)
Returns must be authorized and be accompanied by a Return Authorization Number (RA Number) which you can get by contacting our Customer Care Center. Returns received without authorization may be refused and not refunded or credited.
HOW DO I GET AN RA NUMBER?
You can request a return and get an RA Number by contacting our Customer Care center by phone or email.
WHERE DO I SEND MY RETURN?
We will send a return label addressed as follows:
Australiana Botanicals LLC
311 International Way
Alpine UT 84004
ORDER CANCELLATION POLICY
Orders may be cancelled at anytime prior to shipping. To ensure we receive and process any cancellation please telephone. Do not rely on email as they may not be seen immediately. Once orders are shipped cancellations cannot be processed and must be treated as returns. Please contact Customer Care if you have any questions.