Return Policy

It's very, very, rare for us to get returns......but if you need to our “NO WORRIES” return policy has got you covered!

So buy without risk! 

If you don’t absolutely LOVE our products for ANY REASON you may return them for a refund, or store credit, and WE WILL PAY THE SHIPPING! 

 

Please read our “No Worries” conditions as they may apply to your return.

 For FREE SHIPPING we must receive the item within 45 days of delivery

  • Items returned after 45 days may have shipping deducted from refund or store credit
  • Items received damaged or faulty will be exchanged for like product. Please advise us within 7 days of delivery and send us a picture of the damaged product via email. Damaged or faulty items must be returned to us.
  • Returns must be authorized and be accompanied by a Return Authorization Number (RA Number) which you can get by contacting our Customer Care Center.
  • Returns must be sent back using the pre-paid authorized return label we send you. Any return received not using our pre-paid label will not have shipping reimbursed.

     

    WHAT IF IT ARRIVES DAMAGED?
    No Worries!  We will take care of it for you.  But you need to notify us within 7 days of receipt.  Upon proof of damage (send us a pic) we will ship you a replacement product immediately. Damaged item must be sent back.  Contact Customer Care for assistance.

    WHO IS RESPONSIBLE FOR RETURN SHIPPING?
    No Worries! ..... we have got you covered!  We take care of return shipping. That's how confident we are you will LOVE our products. But you must have an RA number and use our label we provide.

    ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER  (RA NUMBER)

    Returns must be authorized and be accompanied by a Return Authorization Number (RA Number) which you can get by contacting our Customer Care Center. Returns received without authorization may be refused and not refunded or credited.

    HOW DO I GET AN RA NUMBER?

    You can request a return and get an RA Number by contacting our Customer Care center by phone or email.

    WHERE DO I SEND MY RETURN?

    We will send a return label addressed as follows:

    Australiana Botanicals LLC
    311 International Way
    Alpine  UT  84004

    ORDER CANCELLATION POLICY

    Orders may be cancelled at anytime prior to shipping. To ensure we receive and process any cancellation please telephone. Do not rely on email as they may not be seen immediately.  Once orders are shipped cancellations cannot be processed and must be treated as returns. Please contact Customer Care if you have any questions.

    Subscribe